Protecting and safeguarding your personal information is our highest priority
Welcome to jedbus. We understand how valuable and sensitive your personal information is. This Privacy Policy explains how we collect, use, store, and protect your information. We are committed to protecting your privacy and follow international data protection standards.
By using the jedbus platform, you agree to the terms of this Privacy Policy. We may update this policy periodically, and any changes will be posted on this page. We recommend reading this policy in full to understand how your information is handled.
When you register with Jedbus or use our services, we may collect the following information: your full name, date of birth, email address, phone number, home address, and government-issued ID information. This information is necessary to verify your identity and fulfill our legal obligations. We collect only the information essential to providing our services.
We collect payment method details to process your transactions and manage withdrawals. This may include bank account numbers, mobile banking numbers, card information, and transaction history. We encrypt your payment information and comply with PCI DSS standards. Credit card CVV codes are never stored and are sent directly to the payment processor.
When you visit Jedbus, we automatically collect certain information such as your IP address, browser type and version, operating system, device information, language settings, and cookie data. This information helps us improve the performance of our platform, troubleshoot technical issues, and identify security threats. We analyze your browsing behavior and preferences to provide a better user experience.
We record information related to your gaming activity, including betting history, wins and losses, favorite games, playing time, and transaction records. This data is used to ensure responsible gaming, prevent fraud, and personalize your playing experience. We monitor your gaming patterns to identify problem gambling and provide necessary intervention.
| Type of Information | Examples | Purpose |
|---|---|---|
| Identity information | Name, date of birth, NID | KYC verification |
| Contact information | Email, phone, address | Contact and support |
| Financial Information | Bank account, cards | Transaction Processing |
| Technical Data | IP, browser, device | Security & Experience |
| Gaming data | Bet, win, play | Service Improvement |
Your personal information is used to create, maintain, and manage your Jedbus account. We verify your identity, ensure account security, and update your profile. This information enables us to provide you with personalized services and customize the platform according to your preferences.
Your financial information is used to process deposits, withdrawals, and other transactions. We ensure all transactions are secure, fast, and accurate. Your transaction history is recorded for account statements, tax reporting, and dispute resolution. We monitor transactions to prevent fraud and money laundering.
We analyse your usage data to continuously improve our platform and services. This includes developing new features, optimising existing services, fixing bugs, and enhancing user experience. Your feedback and behavioural patterns help us design better products that meet your needs.
We use your contact information to notify you about important updates, promotional offers, new game launches, and special events. You can opt out of marketing communications at any time. However, transactional and service-related communications such as account notifications and security alerts will continue.
We use your information to comply with regulatory requirements. This includes KYC and AML verification, age verification, responsible gaming monitoring, and reporting to legal authorities. We may also use information to prevent fraud, investigate crimes, and protect legal rights.
Jedbus never sells or rents your personal information to third parties for marketing purposes without your consent. We use your information solely for the purposes described in this Privacy Policy.
We work with carefully selected third-party service providers to operate our services. These include payment processors, identity verification services, game providers, cloud hosting providers, and customer support tools. These partners access only the information necessary to perform their specific functions and are bound by strict confidentiality agreements. They cannot use your information for any other purpose.
We may disclose your information when required by law or in good faith belief that it is necessary: to comply with legal process, to respond to court orders or subpoenas, to cooperate with regulatory authorities, to investigate fraud or security issues, and to protect our rights, property, or safety.
If Jedbus is involved in a merger, acquisition, or asset sale, your personal information may be part of the transferred assets. We will provide you with notice before any such transfer and ensure that your information remains protected under the terms of this Privacy Policy. The acquiring entity will be obligated to maintain the same level of protection for your information.
We may create and share aggregated and anonymized data that does not personally identify you. This data may be used for industry research, market analysis, and business intelligence. For example, we may share overall player statistics, popular game trends, and average betting patterns. No individual can be identified from this data.
Jedbus employs industry-leading security technologies and practices to protect your personal information. We use 256-bit SSL encryption to secure all data transmissions. Your sensitive information is stored in encrypted databases that are regularly backed up. We use firewalls, intrusion detection systems, and regular security audits to prevent unauthorized access.
We maintain strict access control policies. Only authorised personnel who need it for their work can access your personal information. All employees sign confidentiality agreements and receive data security training. We enforce multi-factor authentication and role-based access control. Every access is logged and regularly reviewed.
We retain your personal information only for as long as necessary for the purpose for which it was collected or as required by law. For active accounts, we store information until account closure. After account closure, we retain certain data for a period to meet legal and regulatory requirements, typically 5-7 years. After that, data is securely deleted or anonymised.
If a data breach occurs that may affect your personal information, we will notify you and relevant authorities immediately. We have a comprehensive incident response plan that includes breach detection, containment, investigation, and remediation steps. We will inform you about the nature of the breach, the data affected, and the protective measures we are taking.
Jedbus is committed to protecting your data. We continuously update and improve our security infrastructure to defend against the latest threats. Our security team monitors 24/7 to detect and prevent potential threats.
Cookies are small text files that are stored on your device when you visit our website. They help us remember your preferences, manage your session, and improve your browsing experience. Cookies do not personally identify you but do identify your device. Most browsers automatically accept cookies, but you can decline or delete cookies from your browser settings.
Essential cookies: These cookies are necessary to provide the basic functionality of our website. They enable you to log in, navigate secure areas, and maintain your session. Without these cookies, our services will not function properly and they cannot be disabled.
Performance cookies: These cookies help us understand how visitors interact with our website. They collect information about which pages are most popular, where errors occur, and where traffic comes from. This data is aggregated and anonymous and is used to improve our site.
Functionality cookies: These cookies enable the website to remember your preferences such as language, currency, and other settings. They make your browsing experience more personalized and convenient. The information collected by these cookies is anonymous and cannot track your activity on other websites.
Targeting Cookies: These cookies are used to deliver advertisements and promotions relevant to your interests. They track your browsing habits and build a profile of your interests. These cookies are set with your explicit consent, and you can opt out at any time.
We use Google Analytics, Facebook Pixel, and other third-party analytics services to understand our website traffic and usage patterns. These services set their own cookies and are governed by their own privacy policies. You can learn more about their data collection practices and opt out from their websites.
You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies and receive warnings before new cookies are set. However, disabling cookies may cause some features of our website to not function properly. Disabling essential cookies will prevent you from using the site's basic functionality.
You have the right to access the personal information we hold about you. You can request a copy of your data, and we will provide it within a reasonable timeframe. We will provide the information in a structured, commonly used, and machine-readable format. The first request is usually free, but an administrative fee may apply for subsequent requests.
You have the right to correct inaccurate or incomplete personal information. You can update your information at any time by logging into your account settings. If you cannot update it yourself, contact our customer support team and we will make the changes on your behalf. We will honour reasonable requests after identity verification.
You have the right to request deletion of your personal data, also known as the "right to be forgotten." However, this right is not absolute, and in certain circumstances we may be required to retain information for legal or regulatory reasons. We will review your request and delete data where legally possible. Data related to active transactions or investigations may not be deleted immediately.
You have the right to request restriction of processing of your personal data in certain circumstances. For example, if you dispute the accuracy of data or challenge the lawfulness of processing, you can request restriction until the issue is resolved. During this time, we will store the data but not process it further.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format. You can request to transfer data to another service provider where technically feasible. This right applies only to data processed based on your consent or for contract performance.
You have the right to object to the processing of your personal data for specific purposes, especially for direct marketing. You can opt out of marketing communications at any time by clicking the unsubscribe link in each message or by changing your account settings. We will honor your choice immediately.
You have the right not to be subject to decisions based solely on automated processing that produce legal effects concerning you. If we use such processing, we will inform you and provide an opportunity for human intervention, to express your view, and to challenge the decision.
If you believe we are handling your personal data inappropriately, you have the right to lodge a complaint with the relevant data protection authority. However, we encourage you to contact us first so we can address your concerns directly. We take all complaints seriously and are committed to resolving them quickly.
Jedbus employs cutting-edge technology and robust security measures to keep your personal information safe
We use 256-bit SSL/TLS encryption to secure all data transmissions. All communication between your browser and our servers is encrypted and protected from third-party interception.
All personal information is stored in encrypted databases that are regularly backed up. We implement physical and digital security measures to prevent unauthorized access.
Jedbus complies with Payment Card Industry Data Security Standard (PCI DSS). Your payment information is handled according to the highest security standards, and card details are never stored on our servers.
We offer two-factor authentication (2FA) for additional account security. This ensures only you can access your account even if someone knows your password.
We only collect information that is absolutely necessary to provide our services. We do not collect excessive or irrelevant data and regularly delete information that is no longer needed.
All our employees receive regular data protection and privacy training. They are bound by confidentiality agreements and are committed to handling your information responsibly.
Jedbus respects your privacy rights and gives you complete control over your personal data
You have the right to know what information we are collecting, why we are collecting it, and how we are using it.
You have the right to request and download a copy of your personal data that we hold.
You have the right to update and correct any inaccurate or incomplete personal information.
You have the right to request deletion of your personal data in certain circumstances.
You have the right to object to processing of your data for certain purposes, particularly for marketing.
You have the right to receive your data in a structured format and transfer it to another provider.
If you have any questions or concerns about this Privacy Policy, wish to exercise your data rights, or want to report a privacy issue, we want to hear from you. Our data protection team is ready to assist you.